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Tiggy
Hatchling
United Kingdom
79 Posts |
 Posted - 18/11/2012 : 04:44:59
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| Here is a question that has been on my mind since reading topics in this section......Where does one stand IF one bought a baby herp from a reputable breeder/shop only to have the new addition die (despite all conditions being to the letter) shortly after receiving it? Strange thing to think about I know, but these little cuties arent exactly cheap and I daresay such things do happen. What would you guys expect??? |
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Baobab
Fully Grown Royal
United Kingdom
1393 Posts |
Posted - 18/11/2012 : 07:17:34
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We had this happen to us. Our little corn wouldn,t eat when we got it home, so the shop offered to take her back and get her eating again, but unfortunatly she died. We weren't even considering refunds, as we just took it as one of those things that can happen. However the shop owner immediatly offered a refund or replacement.
That was Bernies in Elgin. Brilliant shop. |
Royal 8.0 - Piebald (Dipstick), Calico (Flake), Pinstripe (Copper), Kingpin het Hypo (Gabriel), Soulsucker (Morgoth), Clown (Ziggy), Phantom (Spook), Enchi( Stenchi) .................Royal 0.12 - Pastel (Elanor), Spider (Willow), Normal het pied (Loki),, Pastel Sterling Orange Hypo (Misty), Normal (WC parents) (Cinders), Pewter (Tinuviel), Yellowbelly (Kaiko), Mojave (Milly), Champagne (Bubbles), Fire (Flame), Karma paradox (Smudge), Amoretti (Rita).Boa's 2.2.1- Eowyn (common), Snuggles (BCC), Bonnie (BCC), Bear (BCL) & Baileys (Kahl strain)..........Western Hognose 0.0.2 - Timmy & Henry.
Coastal*diamond carpet python 0.0.1- Pippin.........Brazilian Rainbow Boa 0.0.1 - Badger..........Granite Burmese 0.1 - Sally
Reticulated python 2.2 - Saru (purple albino), Cheesy (Sunfire albino white), Titan (Platinum Titanium) & Gala (Sunfiretiger het albino)......Rat snake 1.0 Remmy.
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chrisc
Old Royal - I Post too much!
United Kingdom
3326 Posts |
Posted - 18/11/2012 : 08:03:06
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| some shops like baobab said will offer a refund straight away but others may not so you would need a post mortem to prove that the illness said snake died from was already present at the time of purchase/while in the shop |
1.0.0 burmese python,giblet. 1.0.0 BCI, william. 0.1.0 blue tongue skink, 0.1.0 green iguana, jasmin, 1.0.0 cape house snake, 0.1.0 checkered garter snake
my youtube. http://www.youtube.com/user/pegrocks
incubate 2 campaign
https://www.facebook.com/incubate2 |
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Kelfezond
The bearded one
United Kingdom
4803 Posts |
Posted - 18/11/2012 : 09:53:27
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| As Chris said, depends on the shop or breeders view really they can make the process as easy or difficult as they like. |
\v/ Click me for Kelfezond Reptiles Facebook Page! \v/
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jbarlow91
Sub Adult
United Kingdom
897 Posts |
Posted - 18/11/2012 : 12:25:14
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| I suppose most shops would either replace or refund ur money cause losing a few quid on a snake is better than getting a bad reputation by not doing anything about it |
0.1.0 snow corn Ruby 1.0.0 ghost corn-Oreo
1.0.0 bearded dragon- kato
0.1.0 bearded dragon- keita
1.0.0 cali king-Taz
0.1.0 royal-Clio
1.0.0 yellowbelly royal- Moose
0.1.0 hognose jinxx |
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carlb1981
Fully Grown Royal
United Kingdom
1527 Posts |
Posted - 18/11/2012 : 13:42:34
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| The shop i was in yesterday offered to swap a guys non feeding corn as they couldn't get it feeding again either, its nice to know there are places out there like this that would do anything to help and keep a happy customer |
3.3.0 Royals,Yellow Belly -Marty,Fire YB-Fred,Mojave-Mo,Butter Pinstripe-Betty,Pewter-Newt,Normal-Molly
0.1.0 Snow Cornsnake- Lumi
1.1.0 Hypo Sonoran Dwarf Boa-Bart and Maggie
0.1.0 Albino Pine Snake-Ruby
1.0.0 Bredli Python-Brian
1.0.0 Western Hognose-Hal
1.0.0 Kayuadi Retic-Kaa
0.1.0 Honduran Milksnake-Jubbly
1.1.0 Salmon Boas-Hershey and Sam
0.2.0 Leopard Geckos-Spot and Chocolate
1.4.0 Dune Geckos
0.1.0 Beardie-Cookie
0.3.7 Tarantulas
0.0.1 Pandinus Imperator/emperor scorpion
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hodgie
Fully Grown Royal
United Kingdom
1197 Posts |
Posted - 18/11/2012 : 17:06:50
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| Your protected by the law, "sales of goods act", it applies to everything you buy from a shop, clothes, toys and animals etc. Basically what you buy has to be fit for purpose. |
Royals owned "lots"
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Lotabob
Royal Python Moderator
United Kingdom
5008 Posts |
Posted - 18/11/2012 : 17:25:48
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| If anyone is in this situation, ring the shop immediately. If they agree they will compensate all good, if not then you must get a PM done ASAP. If you dont you dont have a leg to stand on as you have to be able to prove that the snake was 'faulty'/ill before you bought it and that it wasn't you who killed it. Then the law is on your side. Without it, not so much. |
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boomslang
Old Royal - I Post too much!
United Kingdom
2025 Posts |
Posted - 18/11/2012 : 18:30:20
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Most good places will take non feeders back,swap the snake or refund you if it dies within a set amount of time.
However if said snake dies the same day you bring it home.And the shop is unwilling to do anything to help.Then id say it's kinda a crappy shop.
Rather then who's right or wrong,it's good for business to just refund,help out customers etc etc.Within reason ofc hehe,ie not 8 months later etc. |
1.0.0 pinstripe Royal Python
1.0.0 Bumblebee Royal Python
1.0.0 Normal corn
1.0.0 Extreme red Hognose
0.1.0 Extreme red tiger Hognose
1.1.0 yemen chameleons
1.0.0 Piebald yemen
1.0.0 Tamatave panther
1.0.0 Quadricornis
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Refund or what????
